Privacy Policy

TechPillar
Effective Date: 01/02/25

This Privacy Policy (“Policy”) sets out how TechPillar (“Company,” “we,” “our,” or “us”) collects, uses, stores, and discloses personal data in the course of delivering our services and operating our website (www.techpillar.co.uk). This Policy applies to all users and clients and is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Company Identity

1.1. Company Name: TechPillar
1.2. Business Email: sales@techpillar.co.uk
1.3. Contact Telephone: 01256 578105
1.4. Website: www.techpillar.co.uk
1.5. Jurisdiction: England

2. Information We Collect

2.1. We may collect and process the following types of personal data:

2.1.1. Information You Provide Directly
a. Full name
b. Email address
c. Phone number
d. Company name (if applicable)
e. Billing and payment information
f. Login credentials or content provided for web projects
g. Communication history and project notes

2.1.2. Information We Collect Automatically
a. IP address
b. Browser type and version
c. Device type and operating system
d. Referrer URLs and session statistics
e. Pages visited and time spent on the website
f. Cookies and other tracking technologies

3. Purpose and Legal Basis for Processing

3.1. We process your personal data based on the following legal grounds:

3.1.1. Contractual Obligation – To provide services and fulfill our obligations.
3.1.2. Legal Compliance – To comply with accounting, tax, and regulatory requirements.
3.1.3. Legitimate Interest – To improve services, ensure security, and manage client relationships.
3.1.4. Consent – For optional communications (e.g., newsletters), subject to your clear and explicit consent.

4. How We Use Your Data

4.1. Personal data may be used for the following purposes:
a. To provide and manage web design services
b. To respond to inquiries and provide customer support
c. To generate and manage invoices
d. To process online payments
e. To improve the website and service experience
f. To manage security, fraud prevention, and legal compliance

5. Data Retention

5.1. We retain personal data only for as long as necessary to:

a. Provide ongoing services
b. Satisfy legal, tax, or accounting obligations (typically 6 to 7 years)
c. Resolve disputes and enforce agreements

5.2. Once retention is no longer necessary, your data is securely deleted or anonymised.

6. Disclosure of Personal Data

6.1. We do not sell or rent your personal data.
6.2. We may disclose personal data to trusted third parties including:

a. Payment processors (e.g., Stripe, Klarna)
b. Hosting and domain service providers (if related to your project)
c. IT and cybersecurity contractors
d. Legal, financial, or regulatory authorities when required by law

6.3. All third parties are required to process your data in accordance with applicable data protection laws and confidentiality agreements.

7. International Data Transfers

7.1. Your data is generally processed within the United Kingdom or the European Economic Area (EEA).
7.2. If data is transferred outside the UK or EEA, we will ensure adequate safeguards (e.g., Standard Contractual Clauses) are in place.

8. Data Security

8.1. We implement appropriate technical and organisational measures to protect personal data, including:
a. SSL encryption
b. Restricted system access
c. Secure storage practices
d. Regular data backups

8.2. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

9.1. Our website may use cookies and similar technologies for:
a. Improving website functionality
b. Measuring site usage and visitor statistics
c. Session management

9.2. You may refuse or manage cookies via your browser settings.
9.3. Continued use of our website implies consent to our use of cookies unless you disable them.

10. Your Rights Under the UK GDPR

10.1. You have the following rights under the UK GDPR:
a. Right to access – Obtain a copy of your personal data
b. Right to rectification – Request correction of inaccurate data
c. Right to erasure – Request deletion where applicable
d. Right to restrict processing – Temporarily limit processing
e. Right to object – Object to certain types of processing
f. Right to data portability – Receive a structured copy of your data
g. Right to withdraw consent – Where processing is based on your consent

10.2. You may exercise these rights by contacting sales@techpillar.co.uk.
10.3. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

11. Third-Party Links

11.1. Our website may contain links to third-party websites.
11.2. We are not responsible for the privacy practices or content of such external sites.
11.3. Users are encouraged to review each third party’s privacy policy before providing any personal data.

12. Children’s Privacy

12.1. Our services are not intended for individuals under the age of 18.
12.2. We do not knowingly collect data from minors. If we become aware of such data, it will be deleted promptly.